Privacy Policy

Timeless Renovations is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you submit an enquiry through our website, Facebook or Instagram lead forms, phone, email, or other contact methods, we may collect personal information including:

• Full name
• Phone number
• Email address
• Property address
• Details relating to your renovation enquiry

How We Use Your Information

We use your personal data to:

• Respond to your enquiries
• Provide quotations and consultations
• Deliver renovation and related services
• Contact you regarding your project, scheduling, and follow-up communication

Your data is used solely for legitimate business purposes directly related to your enquiry.

Lawful Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent – when you submit an enquiry or lead form
• Legitimate interests – to respond to enquiries and provide requested services

Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may only be shared with trusted third parties (such as suppliers or contractors) where necessary to deliver our services, and only to the extent required.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal and regulatory obligations.

Data Security

We apply appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or loss.

Third-Party Platforms

If you submit your information via third-party platforms such as Facebook or Instagram, your data will also be subject to their respective privacy policies and data handling practices.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Timeless Renovations